Service desk
Track incidents, requests, assignments, priorities, and service workflows.

Manage service requests, users, equipment, configuration items, and IT assets in a web-based ITSM and CMDB platform.
Track incidents, requests, assignments, priorities, and service workflows.
Organize users, technicians, groups, permissions, and support responsibilities.
Relate computers, network equipment, software, and infrastructure components.
Maintain inventory, lifecycle information, documentation, and operational visibility.
GLPI is a web application, not a standalone EXE. Extract the ZIP into your authorized PHP web environment, configure its database, and open the installer in a browser.